Order Cancellation

• Customers can cancel their order within 24 hours of placing it, provided it has not yet been dispatched.
• To cancel an order, please log in to your account and visit your Order History section.
• Orders may be canceled by us in cases of suspicious activity or an invalid delivery address.

Refund Eligibility

You are eligible for a refund in the following cases:

• You cancel your order within the allowed timeframe.
• Your order is lost in transit or cannot be delivered.
• You receive a defective, damaged, or incorrect item.

Refund Process

• All refunds are processed to the original payment method used during the purchase.
• Refunds are typically completed within 3–5 working days from the date of approval.
• Shipping charges (if any) are non-refundable.

For Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact our support team within 48 hours of delivery. We will investigate and either issue a refund or send a replacement.

Contact Us

For any queries or concerns regarding cancellations or refunds, reach out to us at support@toocool.in.